Operation of ’11 11’ center to be supervisedSociety
Ulaanbaatar /MONTSAME/ At the Cabinet’s regular meeting on April 13, Chief of the Cabinet Secretariat Ts.Nyamdorj reported on how citizens' requests and complaints are being processed at the government’s ’11 11’ call center and measures to supervise the center’s activities.
The Prime Minister issued an order to give a monthly report on the progress in handling citizens’ requests and complaints at a Cabinet meeting, organize meetings between relevant officials and meetings regarding frequently submitted matters, review citizens’ feedback on the government’s policies and actions, and take measures to incorporate the suggestions in state policies and decisions.
With the expansion of the call center, the amount of daily feedback it receives has increased by 5 to 6 times. It is important to process the requests and complaints within the timeframe stated by law and the ones that can be processed in a short period ahead of time. Therefore, deputy ministers, deputy directors of government agencies, and governors of the capital city and aimags were ordered to supervise the operation of the call center.